FAQ
Frequently Asked Questions (FAQ)
Welcome to the Snap Marketing FAQ section! We’ve compiled answers to common questions to ensure your shopping experience is seamless. If you have additional inquiries, please reach out via our Contact Us page.
Shipping and Delivery
Q: How long does delivery take?
A: Delivery typically takes between 2-4 business days. In some cases, products may arrive sooner (1-3 days).
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over £20!
Q: Do you ship internationally?
A: Currently, we primarily ship within the UK. We’ll let our customers know if international shipping becomes available.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of delivery for a refund or exchange.
Q: Who covers return shipping costs?
A: Return shipping costs depend on the situation. Please contact us via our Contact Us page for assistance with returns or refunds.
Orders and Payments
Q: What payment methods do you accept?
A: We accept a wide range of payment methods, including:
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- Visa, Mastercard, Discover, American Express
- UnionPay
Q: Can I track my order?
A: Yes, you’ll receive a tracking number once your order is shipped. You can use this to monitor the delivery status.
Products
Q: Do your products come with a warranty?
A: Yes, all our products include a 30-day warranty to ensure quality and satisfaction.
Q: How do you ensure product quality?
A: We work with trusted suppliers and personally review the quality of all items before listing them in our store.
Customer Support
Q: How can I contact you?
A: You can reach out to us through the Contact Us page on our website. We’re here to assist with any questions, concerns, or feedback you may have.